As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi my WP Amelia booking has suddenly stopped working, can't see any issues. However it has coincided with our renewal date. Payment has been taken. Is it something to do with this.
It does seem to be a delay between you taking the payment via 'Paddle ' in the UK, and activating the new subscription. If it is this it has caused me so much trouble this weekend with not having access to the booking system.
Hi Neil,
thank you for reaching out to us!
It's only a coincidence; because even if your licence is renewing that very moment, it does not influence the functionality of the plugin.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Ivana
Sorry for problems, it turned out to be' Monster Insights' was causing the problem, deactivated it and Dear Amelia came back.
We are glad to hear you were able to resolve the issue
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!