We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi my WP Amelia booking has suddenly stopped working, can't see any issues. However it has coincided with our renewal date. Payment has been taken. Is it something to do with this.
It does seem to be a delay between you taking the payment via 'Paddle ' in the UK, and activating the new subscription. If it is this it has caused me so much trouble this weekend with not having access to the booking system.
Hi Neil,
thank you for reaching out to us!
It's only a coincidence; because even if your licence is renewing that very moment, it does not influence the functionality of the plugin.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Ivana
Sorry for problems, it turned out to be' Monster Insights' was causing the problem, deactivated it and Dear Amelia came back.
We are glad to hear you were able to resolve the issue
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!