We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Sigo los pasos minuciosamente, según la documentación de Amelia para configurar Paypal y me da un error (anexo captura). y la recomendación por el Agente Blaženka Luki, pero la falla persiste y de verdad me urge el cliente ya esta molesto por la situación
Urgente por favor, debo culminar para poder entregar la pagina al cliente y sigo con problemas con los pagos con Paypal.
Hi, Pedro,
The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misunderstanding in advance.
I responded to the other ticket that you have, so I believe there's no need to duplicate the same information here.
Please let us know if you have any other questions.
Best Regards.
Hola Liza, si ya hice lo que me recomendaste y aun sigo con la falla, la razón de que abrí otro ticket es porque pasa el tiempo y aun no resuelvo y el cliente esta ya molesto, pidiendo reembolso, ya me han dado soporte 2 agentes pero sigo con la misma falla, necesito ayuda urgente del caso
Hi Pedro,
thank you for reaching out; as Liza advised, the issue is already addressed in the other ticket so you can continue the conversation there - we will provide another solution
We ask to keep 1 ticket per issue to make sure that we can keep track of the progress of resolving the problem, and finding the ticket easier - when you open multiple tickets for the same issue it does not guarantee a faster solution, and it may cause confusion and sending you one same suggestion multiple times.