We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2838163
Front end Spinning instead of loading
Closed

Comments

  • Cath Martsch started the conversation
    July 30, 2021 at 11:49am

    HI, we have a new site using thrive theme builder and woo commerce., We installed Amelia on the site but it won't load on the front end and we can't work out why. We have another site using thrive theme builder and amelia works perfectly on the site so it's not a compatibility issue. 

    Can you please let me know what might be causing this issue. 


    Also, we will only use the amelia booking form on 2 pages of the website. I only want to load the code onto these two pages. Is there a setting or code snippet that is required for do this?


    THanks
    Catherine

  • [deleted] replied
    July 30, 2021 at 5:47pm

    Hi Catherine

    Thank you for reaching out to us.

    This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next update. 

    There are two possible solutions for the issue:

    1. Please go to Amelia -> Settings -> Activation and activate the slider Load Entities on page load, clear site and browser cache and check if the issue is resolved. 

    2. If that doesn't help, please reinstall Amelia with the attached file (it contains a fix) by following the steps below:

    Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation. And then follow the steps below:

    1) Download the zip folder

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear site and browser cache

    Looking forward to hearing from you. 

  • Cath Martsch replied
    July 31, 2021 at 5:15am

    hi there, 

    thanks, the first method did not solve the issue, but the second did.

    Google search console is telling me that amelia code is loading onto pages that don't have the booking form on them. Can you tell me how to prevent this from happening. I only want Amelia code on two pages of the site.


    thanks

  • [deleted] replied
    August 1, 2021 at 1:47pm

    Hi, Cath,

    Could you please provide us with the message from the Google search console in order to avoid misunderstanding?

    You can attach it to your reply as a screenshot.

    Looking forward to hearing from you.