HI, we have a new site using thrive theme builder and woo commerce., We installed Amelia on the site but it won't load on the front end and we can't work out why. We have another site using thrive theme builder and amelia works perfectly on the site so it's not a compatibility issue.
Can you please let me know what might be causing this issue.
Also, we will only use the amelia booking form on 2 pages of the website. I only want to load the code onto these two pages. Is there a setting or code snippet that is required for do this?
This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next update.
There are two possible solutions for the issue:
1. Please go to Amelia -> Settings -> Activation and activate the slider Load Entities on page load, clear site and browser cache and check if the issue is resolved.
2. If that doesn't help, please reinstall Amelia with the attached file (it contains a fix) by following the steps below:
Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation. And then follow the steps below:
1) Download the zip folder
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
thanks, the first method did not solve the issue, but the second did.
Google search console is telling me that amelia code is loading onto pages that don't have the booking form on them. Can you tell me how to prevent this from happening. I only want Amelia code on two pages of the site.
HI, we have a new site using thrive theme builder and woo commerce., We installed Amelia on the site but it won't load on the front end and we can't work out why. We have another site using thrive theme builder and amelia works perfectly on the site so it's not a compatibility issue.
Can you please let me know what might be causing this issue.
Also, we will only use the amelia booking form on 2 pages of the website. I only want to load the code onto these two pages. Is there a setting or code snippet that is required for do this?
THanks
Catherine
Hi Catherine
Thank you for reaching out to us.
This issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next update.
There are two possible solutions for the issue:
1. Please go to Amelia -> Settings -> Activation and activate the slider Load Entities on page load, clear site and browser cache and check if the issue is resolved.
2. If that doesn't help, please reinstall Amelia with the attached file (it contains a fix) by following the steps below:
Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation. And then follow the steps below:
1) Download the zip folder
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear site and browser cache
Looking forward to hearing from you.
hi there,
thanks, the first method did not solve the issue, but the second did.
Google search console is telling me that amelia code is loading onto pages that don't have the booking form on them. Can you tell me how to prevent this from happening. I only want Amelia code on two pages of the site.
thanks
Hi, Cath,
Could you please provide us with the message from the Google search console in order to avoid misunderstanding?
You can attach it to your reply as a screenshot.
Looking forward to hearing from you.