Hi. I have already solved the problem of the emails by selecting "WP Mail" in the notification settings and now it works without problem, but other problems have arisen to configure reservations as I wish:
1- When I try to set different times for each service, setting the special days to set Sundays starting at 2.30 pm and other times of other days (It is a website for a tour guide, the only employee and the monuments and tours have different opening hours) the services are no longer available on all calendar days. When I apply those special days in the configuration, it happens to not be able to select any services in the calendar days. I don't understand why it happens. Is there another way to set a schedule for each service?
2- I want to put a recurring event every day at 10.30 except Sundays. And I would like to place that event throughout a year, but without offering it on Sundays of that year. Is it possible to do it with any option or will I have to put the event manually every day of the year?
3- It has happened to me twice that when doing a reservation test it is not added to the "appointments" tab. It is only added to Amelia's dashboard in "Upcoming Events". However, in the "customers" tab, the customer who makes that reservation appears. I am afraid that this will happen and the clients who reserve will not appear. It is essential.
4- When I assign the same employee to services and events, the time slot in which the events take place is not available to reserve services. I would like services to be reserved during those hours as long as the employee is available and no one has booked the event. It is possible? Is there any possible option to do this? Is there an option to eliminate all employees and always have all the hours available, both events and services, even if other clients have booked those same hours? I would like to receive all reservation requests even if the employee has already reserved those hours. I don't want the option to reserve those hours disappearing on the calendar, even though the employee is already busy.
1. Please note that Special days override the "common" schedule and that it's possible to create only one entry for one Special day, for example:
Thus, different time periods with different Services should be added under one day.
2. At the moment there's no option to exclude some days if you set the recurrence to "daily". However, you can use a workaround: you can create weekly Recurring Events for each of the Mon-Sat days. Thus, you will be able to skip Sundays.
3. If you use Events, then bookings won't be displayed on the Appointments page (since it's only for Service bookings). You will be able to see bookings on the Events page by clicking on the Attendees button.
4. You can achieve that only with a trick: you can create duplicate Employee and, for example, Employee A will have Services assigned to him/her, And Employee A Duplicate will have Events. Only this way booked time slots won't be blocked for further bookings.
1. I understand, but then it is not possible to assign a different schedule to each service? I need to be able to choose the hours of each service (because monuments have different schedules). Is it possible to do something like that?
Example: "Service A has a different schedule from Monday to Sunday than service B and also both have different schedules than the employee's schedule. Service C has the same hours as the employee".
If I put two special days to put the schedules of different services, the reservation calendar fails and does not show the days and hours I want available as available. Can I only put one then?
2. Thanks, it seems like a good solution. But might that option be available in the future?
3. Thanks for your response, but I do not mean that. I know that the events are not reflected in the appointments tab. I have done several tests booking an appointment and sometimes the reservation/ person does not appear reflected in the appointments tab. Do you know why it can be? Most of the time it works correctly but other times it does not. I am afraid that it could happen with a reservation from a real client
4. Thanks, it seems a good trick/solution. But might that option be available in the future? I want to be able to receive all possible requests and decline requests if I am not available. In short, I want all hours to be always available even if they have already been booked by another client. Is this possible? Maybe in the future?
Sorry but I am trying to set up Amelia on the weekend and I must add several more doubts:
5. I need events to be able to go to "Pending" before being confirmed. Is there any option?
6. I need that the reservations for each event can be closed 48 hours before. There is an option to set a specific date, but it would be interesting if a specific time could be set before each event, so as not to have to manually set a deadline for each event. Can I do something like that? In the future?
1. In Amelia, Services' availability is determined by the Employee's working hours. That's Amelia's logic and, I'm afraid, it won't be changed any time soon. That's why we have two types of bookings: Services and Events. Thus, Services depend on the Employee's working hours, and Events are being set on a particular date/time.
However, if you give us an example of your schedule, maybe we will be able to find a solution how to achieve that by using working hours.
2. Not yet, but you can suggest that as a feature request here, or check if this request was already submitted and vote for it.
3. Could you please provide us with a temporary WP Admin user, so we will be able to investigate the issue? Also, please specify which Appointments you are referring to.
4. At the moment it's not on our roadmap for future updates, but you can suggest this feature on our website as well, so our developers will see that there's a demand for such functionality.
5. You can set the default status to Pending only for Appointments (it can be done in Amelia -> General Settings). Events don't have this option at the moment.
6. I'm afraid, it's also not possible now. And to be honest, we didn't receive many requests on this option, that's why we never considered implementing it before.
1. I offer tours and each tour visits a monument or site that has a specific schedule so I would need to be able to put the services with different hours.
Example: Monument A (Service 1) opens at 9.30 a.m. to 5.30 p.m. and Monument B (Service 2) opens from 11 a.m. to 5.30 p.m.
Isn't there really a way to do it? Also, when I put a special day for certain services, the other services are no longer available in the calendar on the front-end. I don't know why.
2. Okay thanks.
3. It has happened to me three times and now it seems to work fine. If the problem recurs, I will send you the WP user. Thanks.
4. Okay thanks.
5. Okay thanks.
6. Okay thanks.
I have encountered other problems:
7. On the board Amelia says: "Hello (strange username) instead of Visita Siviglia (the name of my company that I have configured in the settings). Why?
8. When I place a service with payment with deposit, the words that appear in the booking form are:
"Deposit" "Playing Now"
"Left to pay"
I have the whole web in Italian and so far I have been able to change everything important without having to specify a language for the strings, etc. Can these words be changed for the deposit in the reservation form?
*Liza, I think this plugin is great and with two or three more options like the ones I ask for, I'm sure that many tour guides and travel agencies would start to use it.
Liza is out of the office so I hope that you don't mind me replying.
1. For this you would need to have a separate employee for each monument, because the schedule depends on the employee. If your monument tours should all be available even if one is booked then you'd need an employee for each one.
7. You may have been logged in while booking with a test email for a test customer; you would need to find the WP User under this name and a customer under this name and delete them.
8. These lines can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.
If you want to use POEDIT then please follow these instructions:
1. Download Amelia from our TMS Store and save the ameliabooking.zip file on your computer.
2. Unzip downloaded file.
3. Download and install POEDIT.
4. After that, open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.
5. Translate all the strings on your language.
6. Save the file as the plugin suggests (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will generate a new wpamelia-id_ID.mo file. You can find your language code here.
7. Go to ameliabooking/languages/ folder and create a new folder. Name it as the language code for your language (in our case, for Indonesian, it is id_ID) and then copy these two files called wpamelia-id_ID.po and wpamelia-id_ID.mo into it. Proceed with copying the whole folder id_ID back to your website in folder ../wp-content/plugins/ameliabooking/languages/.
Of course, you will use language code for your language (we use Indonesian language, and its language code "id_ID" is just an example).
When you finish that, it would be nice to send us the translation, so we can include it in our next major update so you don't have to copy this folder from local machine on every update.
Hi. I have already solved the problem of the emails by selecting "WP Mail" in the notification settings and now it works without problem, but other problems have arisen to configure reservations as I wish:
1- When I try to set different times for each service, setting the special days to set Sundays starting at 2.30 pm and other times of other days (It is a website for a tour guide, the only employee and the monuments and tours have different opening hours) the services are no longer available on all calendar days. When I apply those special days in the configuration, it happens to not be able to select any services in the calendar days. I don't understand why it happens. Is there another way to set a schedule for each service?
2- I want to put a recurring event every day at 10.30 except Sundays. And I would like to place that event throughout a year, but without offering it on Sundays of that year. Is it possible to do it with any option or will I have to put the event manually every day of the year?
3- It has happened to me twice that when doing a reservation test it is not added to the "appointments" tab. It is only added to Amelia's dashboard in "Upcoming Events". However, in the "customers" tab, the customer who makes that reservation appears. I am afraid that this will happen and the clients who reserve will not appear. It is essential.
4- When I assign the same employee to services and events, the time slot in which the events take place is not available to reserve services. I would like services to be reserved during those hours as long as the employee is available and no one has booked the event. It is possible? Is there any possible option to do this? Is there an option to eliminate all employees and always have all the hours available, both events and services, even if other clients have booked those same hours? I would like to receive all reservation requests even if the employee has already reserved those hours. I don't want the option to reserve those hours disappearing on the calendar, even though the employee is already busy.
Thanks in advance,
Ricardo
Hi, Ricardo,
Thank you for choosing Amelia.
1. Please note that Special days override the "common" schedule and that it's possible to create only one entry for one Special day, for example:
Thus, different time periods with different Services should be added under one day.
2. At the moment there's no option to exclude some days if you set the recurrence to "daily". However, you can use a workaround: you can create weekly Recurring Events for each of the Mon-Sat days. Thus, you will be able to skip Sundays.
3. If you use Events, then bookings won't be displayed on the Appointments page (since it's only for Service bookings). You will be able to see bookings on the Events page by clicking on the Attendees button.
4. You can achieve that only with a trick: you can create duplicate Employee and, for example, Employee A will have Services assigned to him/her, And Employee A Duplicate will have Events. Only this way booked time slots won't be blocked for further bookings.
Looking forward to hearing from you.
Thanks for your answer Liza,
1. I understand, but then it is not possible to assign a different schedule to each service? I need to be able to choose the hours of each service (because monuments have different schedules). Is it possible to do something like that?
Example: "Service A has a different schedule from Monday to Sunday than service B and also both have different schedules than the employee's schedule. Service C has the same hours as the employee".
If I put two special days to put the schedules of different services, the reservation calendar fails and does not show the days and hours I want available as available. Can I only put one then?
2. Thanks, it seems like a good solution. But might that option be available in the future?
3. Thanks for your response, but I do not mean that. I know that the events are not reflected in the appointments tab. I have done several tests booking an appointment and sometimes the reservation/ person does not appear reflected in the appointments tab. Do you know why it can be? Most of the time it works correctly but other times it does not. I am afraid that it could happen with a reservation from a real client
4. Thanks, it seems a good trick/solution. But might that option be available in the future? I want to be able to receive all possible requests and decline requests if I am not available. In short, I want all hours to be always available even if they have already been booked by another client. Is this possible? Maybe in the future?
Sorry but I am trying to set up Amelia on the weekend and I must add several more doubts:
5. I need events to be able to go to "Pending" before being confirmed. Is there any option?
6. I need that the reservations for each event can be closed 48 hours before. There is an option to set a specific date, but it would be interesting if a specific time could be set before each event, so as not to have to manually set a deadline for each event. Can I do something like that? In the future?
Thanks in advance,
Ricardo
Ricardo,
1. In Amelia, Services' availability is determined by the Employee's working hours. That's Amelia's logic and, I'm afraid, it won't be changed any time soon. That's why we have two types of bookings: Services and Events. Thus, Services depend on the Employee's working hours, and Events are being set on a particular date/time.
However, if you give us an example of your schedule, maybe we will be able to find a solution how to achieve that by using working hours.
2. Not yet, but you can suggest that as a feature request here, or check if this request was already submitted and vote for it.
3. Could you please provide us with a temporary WP Admin user, so we will be able to investigate the issue? Also, please specify which Appointments you are referring to.
4. At the moment it's not on our roadmap for future updates, but you can suggest this feature on our website as well, so our developers will see that there's a demand for such functionality.
5. You can set the default status to Pending only for Appointments (it can be done in Amelia -> General Settings). Events don't have this option at the moment.
6. I'm afraid, it's also not possible now. And to be honest, we didn't receive many requests on this option, that's why we never considered implementing it before.
Best Regards.
Thanks for your answer Liza,
1. I offer tours and each tour visits a monument or site that has a specific schedule so I would need to be able to put the services with different hours.
Example: Monument A (Service 1) opens at 9.30 a.m. to 5.30 p.m. and Monument B (Service 2) opens from 11 a.m. to 5.30 p.m.
Isn't there really a way to do it? Also, when I put a special day for certain services, the other services are no longer available in the calendar on the front-end. I don't know why.
2. Okay thanks.
3. It has happened to me three times and now it seems to work fine. If the problem recurs, I will send you the WP user. Thanks.
4. Okay thanks.
5. Okay thanks.
6. Okay thanks.
I have encountered other problems:
7. On the board Amelia says: "Hello (strange username) instead of Visita Siviglia (the name of my company that I have configured in the settings). Why?
8. When I place a service with payment with deposit, the words that appear in the booking form are:
"Deposit" "Playing Now"
"Left to pay"
I have the whole web in Italian and so far I have been able to change everything important without having to specify a language for the strings, etc. Can these words be changed for the deposit in the reservation form?
*Liza, I think this plugin is great and with two or three more options like the ones I ask for, I'm sure that many tour guides and travel agencies would start to use it.
Thanks for your time Liza,
Ricardo.
Hi Ricardo,
thank you for contacting back
Liza is out of the office so I hope that you don't mind me replying.
1. For this you would need to have a separate employee for each monument, because the schedule depends on the employee. If your monument tours should all be available even if one is booked then you'd need an employee for each one.
7. You may have been logged in while booking with a test email for a test customer; you would need to find the WP User under this name and a customer under this name and delete them.
8. These lines can be translated using POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.
If you want to use POEDIT then please follow these instructions:
1. Download Amelia from our TMS Store and save the ameliabooking.zip file on your computer.
2. Unzip downloaded file.
3. Download and install POEDIT.
4. After that, open the program and open the file from the extracted folder on your computer ameliabooking/languages/en_US/wpamelia-en_US.po.
5. Translate all the strings on your language.
6. Save the file as the plugin suggests (the language code; for example wpamelia-id_ID.po if your language is Indonesian) and it will generate a new wpamelia-id_ID.mo file. You can find your language code here.
7. Go to ameliabooking/languages/ folder and create a new folder. Name it as the language code for your language (in our case, for Indonesian, it is id_ID) and then copy these two files called wpamelia-id_ID.po and wpamelia-id_ID.mo into it. Proceed with copying the whole folder id_ID back to your website in folder ../wp-content/plugins/ameliabooking/languages/.
Of course, you will use language code for your language (we use Indonesian language, and its language code "id_ID" is just an example).
When you finish that, it would be nice to send us the translation, so we can include it in our next major update so you don't have to copy this folder from local machine on every update.
Hope this helps.
Thanks Ivana,
1. Ok, thanks.
2. Ok, thanks
7. Ok, many thanks for your explanation. Where I can send you the file?
Thanks again Ivana,
Hi Ricardo,
I'm glad I could help!
If you have time to, you can always send it as a ticket attachment, as a reply to this ticket for example.
Here is the file ;)
Hi Ricardo,
thank you so much for the file!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.