We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I tried exporting my customer list and I received this error message. See attached and advise when the bugs will be resolved. Also be aware I also have another active ticket open.
Hi Paul,
thank you for reaching out to us
I have forwarded this error log to our developers to check; we will contact you back as soon as possible.
In the meantime, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Ivana, I am checking on the status of my 2 open tickets. Please advise.
Hi Paul!
I was shocked to open this one yesterday and I have to apologize - this case was fully transferred to our senior a long while ago, but it seems that it never reached him (it was not visible as it was transfered yet it stayed as mine).
I contacted him yesterday afternoon about it; he works on Monday so I will send him the URL to the ticket instead (Ticksy is a very good platform but I cannot allow to risk these situations to happen).