Okay
  Public Ticket #2837195
Event list not shown or list down on the event backend
Closed

Comments

  • Brenda started the conversation

    Hi Amelia team, 

    Can you pls assist to check: - I have created event (classes) on backend to block the calendar. I think i was able to block out the every friday 9.30am - 11.30am till end of the year. However backend is NOT showing the Event list that i created. Can pls help me on this? Thank you! 

  • [deleted] replied

    Hi Brenda,

    thank you for reaching out to ussmile.png

    Please check the exact dates; on your screenshot where the events are not visible, selected date range is July 29 - December 31, and on the one where events are showing, July 9th - July 12th.

    If they are not showing with the correct date range still, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •   Brenda replied privately
  • [deleted] replied

    Hi Brenda!

    Thank you so much, can you please also include the link to your site?


  •   Brenda replied privately
  • [deleted] replied

    Hi Brenda!

    They are all visible now; I tested by choosing June 29th to December 29th.

    Please check. I have uploaded the fix.

  • Brenda replied

    Hi Ivana, 

    It doesn't seems to be working. I went to event and add a new event on 20th Aug 2021 Friday, 4.15pm to 5.30pm, it did not appear on the list of events. It still shows "There are no results". 

  • [deleted] replied

    Hi Brenda,

    thank you for contacting back.

    These are the results I get in your Events when I search 20th August only:

    6467829391.png

    If you are still seeing only No Result when choosing 20th - 20th, please purge all of your cache; as the issue could not be replicated locally here, I'd ask you if you can clone your website?

    If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files which you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

    Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.