Hi Terry

Thank you for reaching out to us.

Please confirm you have updated the plugin to it's latest version and that you have saved the changes by scrolling to the bottom of that screen and clicking the save button

If you have and you still have the same issue please provide us with the admin login credentials so we can remote in and investigate this further.

Thank you but we will need the link to the login page as well.

Thank you, we can see the issue is still there. I will forward this to our Level 2 to investigate further and we will get back to you with more information.

We appreciate your time and patience. 

Hey terry

This is a conflict with some other plugin's bootstrap.js files, but I can't make it work no matter what I do with wpDataTables.

So, I'm escalating this further to our developers. As soon as they take a look at your website I'll get back to you. Please keep the credentials active.

Hi again Terry.

You enabled Separate DB Connection, but did not provide any separate DB connections, and that caused the issue.

When our developers turned it off, everything started working fine. Please check, and let me know.