We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I cannot sort my extras how I would like them. As I rearrange the position and save, when I go back into the extra menu it goes back to how it was originally.
Hi, Paul,
Thank you for choosing Amelia.
Please try to disable the "Use already loaded Vue" option on the Amelia -> Customize page and see if it resolves the issue.
If it doesn't, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Best Regards.
Paul,
Thank you for the credentials.
Could you please give an example of a Service with incorrect Extras?
Paul,
Thank you for the clarification.
Yes, it seems like there's a bug.
I forwarded your case to our developers, hopefully, they will be able to resolve this issue as soon as possible.
Best Regards.