As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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I cannot sort my extras how I would like them. As I rearrange the position and save, when I go back into the extra menu it goes back to how it was originally.
Hi, Paul,
Thank you for choosing Amelia.
Please try to disable the "Use already loaded Vue" option on the Amelia -> Customize page and see if it resolves the issue.
If it doesn't, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Best Regards.
Paul,
Thank you for the credentials.
Could you please give an example of a Service with incorrect Extras?
Paul,
Thank you for the clarification.
Yes, it seems like there's a bug.
I forwarded your case to our developers, hopefully, they will be able to resolve this issue as soon as possible.
Best Regards.