We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2834926
recurring Event Rescheduled
Closed

Comments

  •  2
    Leyla started the conversation
    July 26, 2021 at 11:07pm

    Hello,
    When we have an event with 4 recurring dates and, for example,
    the third date is rescheduled, an email is sent to the customer with the date and time of the first event, not with the new date of the third event.
    We tried to find the specific Placeholder to use for a rescheduled date but we couldn´t find it.
    El taller %event_name% ha sido re-programado. La nueva fecha será el día %event_start_date% a las %event_start_time%.

    Thanks

  • [deleted] replied
    July 27, 2021 at 8:15am

    Hi, turistas,

    Thank you for choosing Amelia.

    Could you please clarify if you use Recurring Events or you added multiple dates to one Event?

    Looking forward to hearing from you. 

  •   Leyla replied privately
  • [deleted] replied
    July 29, 2021 at 10:19am

    Hi there,

    thank you for the kind replysmile.png

    This is because they are all still one event, despite that one event having multiple dates.

    Switching to Recurring Event would allow you to reschedule them separately and notify the customer, or setting 4 separate events.

  •  2
    Leyla replied
    August 4, 2021 at 4:36pm

    Hello Ivana,

    The problem with the recurring event is that the client has to schedule for each date and we need the person to schedule each event once.
    I explain?
    You tell me, thank you

  • [deleted] replied
    August 5, 2021 at 2:04pm

    Hi there,

    Unfortunately customer would need to schedule recurring events separately for each date because they are all considered to be separate, I'm afraid.