You can use a workaround: if you disable the Pending notifications (on the Amelia -> Notification page), then change the Appointment's status to "Pending", save it, and change the status to "Confirmed" again, then the Appointment Approved notification will be re-sent to this Customer. After that, you can enable the Pending notifications on the Notifications page again (if you use them).
Also, could you please tell us which mail service you have set up in Amelia -> Settings -> Notification?
The WP Mail option is the best if you use a third-party plugin for sending notifications. If your notifications are being sent directly from Amelia, then we would recommend to use the SMTP mail service.
However, in Amelia, notifications cannot work selectively. If the rest of the notifications were received, then this issue might be related to a server glitch, for example. Or maybe this notification was blocked by mail service due to security reasons (what should not happen if you don't use PHP mail service, but there's still a little chance).
Also, please ask your Customer to check all other folders, including the Spam and the Promotions ones, probably it was delivered but got lost in the inbox.
The issue is that the email was not sent to either our email or the client's email. When I resent it with the little workaround you suggested, it worked fine.
Our server is our own SMTP using TLS encryption so I'd be wary of changing from WP mail.
I'm afraid since it happened only once, we won't be able to find what could cause the issue, it's simply not possible. Ad as I said before, if there was a bug or a conflict with another plugin, for example, all notifications would stop working.
What could happen is that the Customer probably closed the booking page too fast, and the notification wasn't triggered (it's being triggered by the "Congratulations!" page). But there's no chance to check that.
We have a 2 separate bookings for one timeslot but the 2nd customer did not receive the confirmation email. It looks like her email is valid.
1. Can I trigger an approval email just for one of the customers in the group booking? I don't want to send the email to everyone in the time slot.
2. Why would the email not be sent? where can I check this?
Thanks
Kate
Hi, Kate,
Thank you for choosing Amelia.
You can use a workaround: if you disable the Pending notifications (on the Amelia -> Notification page), then change the Appointment's status to "Pending", save it, and change the status to "Confirmed" again, then the Appointment Approved notification will be re-sent to this Customer. After that, you can enable the Pending notifications on the Notifications page again (if you use them).
Also, could you please tell us which mail service you have set up in Amelia -> Settings -> Notification?
Best Regards.
Hi
We have WP Mail. Working fine for other bookings.
Thanks
Kate,
Thank you for the clarification.
The WP Mail option is the best if you use a third-party plugin for sending notifications. If your notifications are being sent directly from Amelia, then we would recommend to use the SMTP mail service.
However, in Amelia, notifications cannot work selectively. If the rest of the notifications were received, then this issue might be related to a server glitch, for example. Or maybe this notification was blocked by mail service due to security reasons (what should not happen if you don't use PHP mail service, but there's still a little chance).
Also, please ask your Customer to check all other folders, including the Spam and the Promotions ones, probably it was delivered but got lost in the inbox.
Best Regards.
Hi Liza
The issue is that the email was not sent to either our email or the client's email. When I resent it with the little workaround you suggested, it worked fine.
Our server is our own SMTP using TLS encryption so I'd be wary of changing from WP mail.
Thanks
Kate
Kate,
Thank you for the clarification.
I'm afraid since it happened only once, we won't be able to find what could cause the issue, it's simply not possible. Ad as I said before, if there was a bug or a conflict with another plugin, for example, all notifications would stop working.
What could happen is that the Customer probably closed the booking page too fast, and the notification wasn't triggered (it's being triggered by the "Congratulations!" page). But there's no chance to check that.
Best Regards.
Hi
This is continuing to be an issue. Our users are not getting a confirmation email sometimes.
Please can you get it fixed asap. Another from 29th July
regards