We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
If I book an event or service and choose to bring people with me, how can I capture their details, like name, email? We need to know that info.
Thanks
Hi Laurence
Thank you for reaching out to us.
You can add a Custom Field to ask for information of any additional people that are coming to the appointment. If nobody else is coming with them they can just leave it blank. You can see detailed information about this feature in our documentation
https://wpamelia.com/custom-fields/
Do let us know if you need any further assistance.
Yes, but the problem is.... if they are brining say 20 people, and we want first name, last name, email, its 60 fields on every form. We really do not want that. We only want to show the fields if necessary.
And it would be good to format it like first and last name on the same row. Basically, the main user first name and last name form and email should be repeated for each extra person.
Unfortunately this cannot be achieved using the plugin's builtin features.
I'll kindly ask you to add it as a feature suggestion on this page.
Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
It probably can be done with some custom work, but our developers are very busy at the moment, working on some priority tasks and fixing bugs and issues with our plugins, so they won't be having the time for custom work in near future.
But we can recommend these services for customization:
https://codeable.io/?ref=l1TW1
https://wpkraken.io/?tms-plugins
They might develop such solutions, so can you please send your inquiry to them?