We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On the event, I have event starting at 3:15 and finishing at 4:45 how can I do that, you only have 3:00 and 3:30 ?
Hi Nickie
Thank you for reaching out to us.
You can go to Amelia > Settings > General Settings, and change the Time Slot Step to 10 minutes for example.
Then you will be able to choose times of 9, 9:10, etc.
Hi I have an another question, How can I show the calendar view on just the next 2 weeks and not the whole month ?
Hi Nickie
Unfortunately you will not be able to pre-select the time frame to display the calendar, but you can set how much time in advance your clients can book an appointment from Amelia - Settings - Period available for booking in advance
Hi, I have an issue, I set up a lot of events, but when I register to it, I don't receive any confirmation and I don't see anything in the back office. Where can I find the people who registered to this event ?
Hi Nickie
Please make sure you are booking the event using information that have not been previously associated to any other user account. In the Events tab you will be able to chose the time frame and see the attendees list for each event booked.