We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2833316
group purchases
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Comments

  • Kerry Keown started the conversation
    July 24, 2021 at 11:55am

    When someone purchases tickets for multiple people for our webinar, they do not need to input their email. How do we control who accesses the webinar without paying? Please get back to me urgently as the webinar booking page is live. naomiholdt.co.za. We do not want people viewing who haven't paid?

  • [deleted] replied
    July 25, 2021 at 7:38am

    Hi Kerry,

    thank you for reaching out to ussmile.png

    Yes, there is no mandatory field for the people who are + to the booking person. However, you can insert Custom Fields for this purpose, so that the booking person has to provide emails and data of all attendees so that you can check who on the webinar has been registered and paid for manually.

  • Kerry Keown replied
    July 25, 2021 at 3:45pm

    Thanks so much. Could you please explain how to do this? Would really appreciate it.

  • [deleted] replied
    July 26, 2021 at 9:36am

    Hi, Kerry,

    In order to create Custom fields, you should open the Customize page, go to the Custom Fields tab, create a new Field and assign it to Services or/and Events it should be used for:

    SoWOcNkzu-Tg7bU21qwZoTTgckkLcwisOXLJ55ECK0tYykNDCyssJgpfpgbT6DC6eZb3WdqB78o05O6eZbILBJYXVeFplpy_GonyxFWA33FIXALwadcBjT97YbNY9PiDEJja9pZ0

    For more details, please check our documentation: https://wpamelia.com/custom-fields/

    Best Regards.