Hi Carlos,

thank you for reaching out to us

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Carlos

As there seems to be no errors in the Amelia, can you please check this tutorial we made to make sure your settings are the same?

The most usual cause for this to happen is  URI mismatch.

For example the redirect URI added is "https://www.lightspotcoaching.com/wp-admin" but when you click on the address bar in the website, there's no www - so the URI is wrong. You need to change the URI to "https://lightspotcoaching.com/wp-admin/", and update the URI in Azure portal to match this URI. Most often sites have "www" as mandatory; on occasions, when copied, it will "hide" in URL so it has to be added manualy. 

Can you please check your Azure portal URI matches the one from Amelia?

Hi Carlos

Can you please share with us access to the Azure portal so we can remote in and investigate this further?

Hi Carlos

Unfortunately we could not log in using that email address, please check the credentials 

Hi Carlos

Thank you, we were able to log in this time.

I forwarded this to our Level 2 to investigate this further, I have checked the setting they seem fine but I might be missing something here.

We appreciate your time and patience.

Hey Carlos

There was a conflict with the Guzzle library of another plugin:

I updated Amelia with the new, fixed version 4.0.1, and it's working correctly now. 

One more thing - I couldn't locate your purchase with this email address. Can you tell me which email address you used for the purchase?