Okay
  Public Ticket #2832641
Booking page loading
Closed

Comments

  • Miriam started the conversation

    When I open my booking page the amelia plugin doesnt load right away

    https://www.veneziamare.com/book/

  • [deleted] replied

    Hi Miriam

    Thank you for reaching out to us.

    Please go to Amelia > Settings > Activation and activate the slider Load Entities on page load. If that doesn't help this issue can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next update. 

    There are two possible solutions for the issue:

    1. Please go to Amelia -> Settings -> Activation and activate the slider Load Entities on page load, clear site and browser cache and check if the issue is resolved. 

    2. If that doesn't help, please reinstall Amelia with the attached file (it contains a fix) by following the steps below:

    Please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation. And then follow the steps below:

    1) Download the zip folder

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear site and browser cache

    We can see an issue with slow scrolling of the page as well, there are two solutions to this. Add this script: 

    <script>
     var links = document.getElementsByTagName('a');
     for (var i = 0; i < links.length; i++) {
       if (links[i].href.includes('#')) {
         links[i].classList.add('et_smooth_scroll_disabled');
       }
     }
     document.querySelector('body').classList.remove('et_smooth_scroll');
    </script>

    to the pages where you have your Amelia shortcode. Or disable Smooth scrolling in Divi theme options.