We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to use amelia on any of my website pages. I try to insert the short code but nothing works. I am short on time with this project and need to resolve this and get it working as soon as possible.
Hi,
Make sure you have all set at the configuration, for example, is there is no employee assigned to a service, the form wont show up
Hi, Richard,
Sorry to hear that you faced this issue.
As Said mentioned below, please make sure that you set Services up according to our documentation. Each Service should be assigned to at least one Employee, and Employee's working hours should be set up in the Employee's profile. Also, please make sure that the Service duration (including buffer time) doesn't exceed the working hours.
If that doesn't help, please provide us with a temporary WP Admin login. You can post credentials as a private response to this ticket.
Best Regards.