We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I added a header image to some of my services, but have decided I would rather it be just the background color instead. There is no way to remove the image. It only gives me a option to change images. How can I remove the image?
Hi Traci
Thank you for reaching out to us.
Unfortunately there is no button to do so, you will have to go to
wp_amelia_services table and delete pictureFullPath and pictureThumbPath entries.
Do let us know if you need any further assistance.
That is unfortunate. Seems like a bug to me. But this solution will work for now
I will most certainly forward this as a feature suggestion to our development team
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!