We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
short story:
updated to v4.0 broke everything, loaded v3.3 from backup, set up a staging site, installed v4.0.1 now back-end look fine but shortcodes won't work at all, im using Elementor, and the shortcodes are now recognized as HTML alone, i can add the option that the plugin add to add the html automaticaly, but the result is the same, won't even show the loading icon.
only tested on staging site, production is: clickclases.com, but have v3.3
is this a known issue? currently im waiting for a 4.0.2 version to see if this is resolved, but now im scared....
installed the plugin as instructed, the shortcode for the catalog works fine now, but the booking form, the
[ameliasearch]
is still not working, I will talk with my colleague for the access
Hi Matias,
we will fix that one as well; please feel free to let me know about the access when you get in touch with the colleague.
In the meantime I wish you a great day