We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to set up my notifications but I keep coming up against two errors, firstly as I write out and save my notifications in each category they do not save once the page is refreshed or I do work elsewhere the work I had done is gone.
secondly, I am unable to send notifications or test emails using SMTP. I have checked and double-checked my settings is there anything on the back end telling you why the error email did not send message comes up
thanks
Hi Matthew
Thank you for reaching out to us.
1) This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser.
When you get to the Notifications page in Amelia, turn off the grammar checking tool, and then you should be able to save the notifications normally.
2) Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings.
2. Your website has PHP version less than 7
3. The credentials are not correct
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Thank you, I managed to get some of the mails testing and working but the approved, rejected, cancelled do not work
Hi Matthew
Basically, the notifications can either work or not, they cannot work selectively.
The only logical explanation for a notification to be missing "from time to time" is that it either got stuck in the Junk/Spam folder or that it is blocked by your service provider.
We had a client who's WP Mail was only sending partial notifications (some were being dropped), and when they switched to SMTP all the notifications stopped working. To solve this they ended up using Mailgun and everything was working as intended.
Also, notifications are being triggered when the "Congratulations!' page is shown. So could it be that a Customer closed the page too early? Obviously, it's not the case when appointments are being booked on the back-end, but that could be the reason for front-end bookings.
This is just in the testing of the mails. Some have the message sent and others do not
for example
fixed it. thank you
Hi Matthew,
thank you for letting us know; Blazenka is out of the office at the moment, so I hope that you don't mind me replying
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.