We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2831362
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Closed

Comments

  • Holly Neumann started the conversation
    July 21, 2021 at 7:28pm

    For some reason the page that the scheduler is on scrolls very slowly. When I am trying to scroll down with the mouse it takes a lot of scrolling to get anywhere. This is the second site that I've noticed this on over the last few weeks. Can you help?

  • [deleted] replied
    July 22, 2021 at 11:34am

    Hi Holly

    Thank you for reaching out to us.

    If you have issue with slow scrolling of the page, there are two solutions to this. Add this script: 

    <script>
 var links = document.getElementsByTagName('a');
 for (var i = 0; i < links.length; i++) {
   if (links[i].href.includes('#')) {
     links[i].classList.add('et_smooth_scroll_disabled');
   }
 }
 document.querySelector('body').classList.remove('et_smooth_scroll');
</script>

    to the pages where you have your Amelia shortcode. Or disable Smooth scrolling in Divi theme options. 

    Do let us know if you need any further assistance.