Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
Hi there. I believe we've encountered a bug and we're not sure how to fix our issue. Placing the same type of breaks, etc. to show a proper appointment time is skipping over time slots.
Service period is 10 mins. This works fine for another employee (shown below):
Am I doing something wrong? We've cleared server and browser cache, refreshed tables, etc. Nothing is fixing the issue.
Thanks.
Hi Jonathan,
thank you for reaching out to us
If these two employees are working on the same service and have exactly the same settings it should work for both of them.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi there. We merely deleted the old employee after duplicating it, and the bug is gone. Looks like something with doing so many appointments over and over, as well as multiple breaks (to make our system work like we need). Definitely a bug somewhere with that. Thanks.
Hi Jonathan,
thank you for contacting; I'm glad it works now.
However, please make sure to contact back anytime if such issue repeats.
I wish you a great day.