We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there. I believe we've encountered a bug and we're not sure how to fix our issue. Placing the same type of breaks, etc. to show a proper appointment time is skipping over time slots.
Service period is 10 mins. This works fine for another employee (shown below):
Am I doing something wrong? We've cleared server and browser cache, refreshed tables, etc. Nothing is fixing the issue.
Thanks.
Hi Jonathan,
thank you for reaching out to us
If these two employees are working on the same service and have exactly the same settings it should work for both of them.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi there. We merely deleted the old employee after duplicating it, and the bug is gone. Looks like something with doing so many appointments over and over, as well as multiple breaks (to make our system work like we need). Definitely a bug somewhere with that. Thanks.
Hi Jonathan,
thank you for contacting; I'm glad it works now.
However, please make sure to contact back anytime if such issue repeats.
I wish you a great day.