As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Bonjour, je souhaite proposer des forfaits (ou package), j'ai pris la formule basic, je dois donc passer à la formule supérieure ?
Aussi, je suis dans le massage donc avec la formule basic je ne peux pas accéder au templates massage ?
Merci pour votre retour
Hi, Bouseau,
Thank you for choosing Amelia.
The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misunderstanding in advance.
1. Yes, in order to use Packages, you will need to upgrade Amelia to a Pro license since this feature isn't included in the Basic one.
You don't have to purchase the new license, we can upgrade the current license you have.
If you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time you were using Amelia Basic will be deducted from its price).
If you confirm the upgrade, we will forward the request to our reseller, Paddle, and they will charge your card or PayPal account for the difference.
For that, we will need the email address you used for the purchase and the license you want to upgrade to (if it's Pro annual or lifetime).
2. Sorry, but I didn't understand the question about "templates massage", could you please clarify it?
Best Regards.