We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2830897
Customer name suggestion not working properly
Closed

Comments

  • Marin Tapnoi started the conversation
    July 21, 2021 at 10:21am

    Hi,

    Since I installed the new Amelia plugin version 4.0.1 on 16 July, I regularly experience problem when creating a new appointment for an existing customer.

    When I started typing first few letters of a customer name, the name suggestion doesn't work like it used to be. Some times it finds results, and some times it doesn't while I actually search for an existing name.

    Many times when I deleted the letters I type in and start typing all over again, it just doesn't find any name anymore.

    Please research this as it costs us too much time to scroll down the list to find the name manually because our list of customer is very long. Closing the create appointment dialog, refresh the page, start the dialog again doesn't help either.

    It is so bad so we are considering going back to version 3 just because of this problem.

    Regards

  •   [deleted] replied privately
  •  2
    Niall McKee replied
    August 19, 2021 at 10:05am

    Hi there,

    Is there a fix for this issue? I'm experiencing the same problem.

    Thanks!

  • [deleted] replied
    August 19, 2021 at 10:09am

    Niall,

    There's a fix that should resolve the issue.

    However, I won't be able to send you the file since you are not the owner of the ticket, therefore you won't be able to see a private reply.

    Could you please open a new ticket?

    Best Regards.

  •  2
    Niall McKee replied
    August 19, 2021 at 11:04am

    Thanks Liza, I've just posted a ticket you can see here

  • [deleted] replied
    August 19, 2021 at 11:19am

    Niall,

    Thank you for the link.

    I responded to your ticket, please check it.

    Best Regards.