We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I try to use the short code on the page it gives me a loading wheel. I don’t understand why that’s the case.
The employees are also listed as “away” and I dont know why or how to solve that situation.
I also would like the employees to connected multiple location instead of one. Is that possible?
Hi, DAROLD,
Thank you for choosing Amelia.
1. Please make sure that you assigned your Services to at least one Employee and that Service duration (including Buffer time) doesn't exceed the Employee's working hours.
Also, please make sure that the "show on site" slider is enabled in the Service settings.
2. The “away” status can be related to the working hours settings. However, this status doesn't affect anything, and even if an Employee is marked as “away”, he/she will still be available for bookings.
3. At the moment, it's not possible to assign multiple Locations to an Employee for the same time period. So, different Locations should be assigned to different days or hours. You can set it up in the Employee's profile under the Working hours tab:
Hope that will help.
Best Regards.