We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Can you please help me to set up the Package Purchased confirmation notice that go to the customer and to us so that they indicate the dates that have been purchased? Thank you.
Hi, Jennifer,
Thank you for choosing Amelia.
You can find all necessary placeholders on the Notifications page under the Package Purchased template:
You can just copy these placeholders by clicking on them, and then past to the notification text.
For example, %package_duration% will indicate the duration of the Package, and %package_appointments_details% will indicate the dates and time of the Appointments that were booked along with the Package purchase.
Please let us know if you have any other questions.
Best Regards.
Hi Liza,
I believe I've tried this. Here's an email a customer just received from us and it did not populate the dates.
Dear Stephen Wieroniey,
You have successfully purchased Fitness Bootcamp 3X . We look forward to seeing you on %appointment_date_time%.
Thank you for choosing our company,
Coastal Lifesaving
Can you pop in and look at our configuration. We have an option for people to buy a package where they select multiple dates. Is this why it isn't working?
Jennifer,
If you are referring to the Package Purchased email notifications, you should use Package-related placeholders, for example %package_appointments_details% instead of %appointment_date_time%
If it's the Appointment Approved notification, then please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside. You can post credentials as a private reply to this ticket.
Best Regards.
Hi Liza,
I think I have it set up correctly. See Below-
Dear %customer_full_name%,
You have successfully purchased %package_name% . We look forward to seeing you on %package_appointments_details%
Thank you for choosing %company_name%
This is how the test email showed up though. It just showed the insert code.
Dear John Doe,
You have successfully purchased Package Name . We look forward to seeing you on %package_appointments_details%
Thank you for choosing Coastal Lifesaving
Jennifer,
Yes, it seems correct.
The placeholder wasn't filled in with appointments details because it was a test email, so there was no actual booked appointment.
In order to test the Package Purchased notification, please "purchase" a test Package.
If that doesn't work (but it should), please provide us with a temporary WP Admin login for further investigation. You can post credentials as a private reply to this ticket.
Best Regards.