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  Public Ticket #2829861
problem with timetables
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Comments

  •  1
    Promsy Célia started the conversation

    Hello,

    I am contacting you because I have a problem with the Amélia calendar, when I want to book appointments (me or my clients), Amélia imposes schedules on me, while I have no appointment on this day.
    For example, for the "3D lips" service (a service that lasts 3 hours), I can only book at 12:30 or 3:30 p.m., while I have no appointment set for this day which runs from 10 a.m. to 7 p.m. ... can you help me? I did not find a solution ...


    Thanks,

    https://lecameliabeauty.com/reserver/

  • [deleted] replied

    Hi, Promsy,

    Thank you for choosing Amelia.

    I could not re-create this issue since I can see three time slots available (I'm located in UTC+3 time zone):

    ybZz9Uk7P_rm10STWyWAdjT1vNG82kpAKom1MGn-pPs1NWYd5B64XAsNIqDwwgneznaa9uiJjhjii2qQsvsr67CVM5z-sfAc2s7upK-XdeLcKN9HccjtlP-8GQHCjx2gs0Go6Pcl

    I'm not sure why the Service duration is 2h 30mins instead of 3h yet.

    Could you please provide us with screenshots of the Service settings and your working hours settings?

    Looking forward to hearing from you. 

  •  1
    Promsy Célia replied

    Hello,
    Thank you for your return, indeed for this service it is 2h30 sorry, but that does not change the problem, normally I could make an appointment at 10h, 10h30, 11h, 11h30, 12h, 12h30, 13h ... because my day is currently empty and without an appointment. I don't want the calendar to impose time slices on me, it's complicated to manage otherwise because I end up with big holes without an appointment.
    Please help me,

    Attached are the requested screenshots,

    Have a nice day

  • [deleted] replied

    Promsy,

    Thank you for the screenshots.

    If you want your appointment to be shown every 30 mins, then please make sure the Default time slot step is set to 30min and disable the "Use service duration for booking a time slot" slider in Amelia -> General settings:

    4646561228.png

    Hope that will help.

    Looking forward to hearing from you. 

  •  1
    Promsy Célia replied

    Perfect, all is ok !!

    Thank you !

  • [deleted] replied

    Promsy,

    I'm glad I could helpsmile.png

    Please feel free to contact us if you have any other questions.

    Have a nice day!