We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2829861
problem with timetables
Closed

Comments

  •  1
    Promsy Célia started the conversation
    July 20, 2021 at 7:45am

    Hello,

    I am contacting you because I have a problem with the Amélia calendar, when I want to book appointments (me or my clients), Amélia imposes schedules on me, while I have no appointment on this day.
    For example, for the "3D lips" service (a service that lasts 3 hours), I can only book at 12:30 or 3:30 p.m., while I have no appointment set for this day which runs from 10 a.m. to 7 p.m. ... can you help me? I did not find a solution ...


    Thanks,

    https://lecameliabeauty.com/reserver/

  • [deleted] replied
    July 20, 2021 at 9:23pm

    Hi, Promsy,

    Thank you for choosing Amelia.

    I could not re-create this issue since I can see three time slots available (I'm located in UTC+3 time zone):

    ybZz9Uk7P_rm10STWyWAdjT1vNG82kpAKom1MGn-pPs1NWYd5B64XAsNIqDwwgneznaa9uiJjhjii2qQsvsr67CVM5z-sfAc2s7upK-XdeLcKN9HccjtlP-8GQHCjx2gs0Go6Pcl

    I'm not sure why the Service duration is 2h 30mins instead of 3h yet.

    Could you please provide us with screenshots of the Service settings and your working hours settings?

    Looking forward to hearing from you. 

  •  1
    Promsy Célia replied
    July 21, 2021 at 9:35am

    Hello,
    Thank you for your return, indeed for this service it is 2h30 sorry, but that does not change the problem, normally I could make an appointment at 10h, 10h30, 11h, 11h30, 12h, 12h30, 13h ... because my day is currently empty and without an appointment. I don't want the calendar to impose time slices on me, it's complicated to manage otherwise because I end up with big holes without an appointment.
    Please help me,

    Attached are the requested screenshots,

    Have a nice day

  • [deleted] replied
    July 22, 2021 at 10:13am

    Promsy,

    Thank you for the screenshots.

    If you want your appointment to be shown every 30 mins, then please make sure the Default time slot step is set to 30min and disable the "Use service duration for booking a time slot" slider in Amelia -> General settings:

    4646561228.png

    Hope that will help.

    Looking forward to hearing from you. 

  •  1
    Promsy Célia replied
    July 22, 2021 at 10:57am

    Perfect, all is ok !!

    Thank you !

  • [deleted] replied
    July 22, 2021 at 11:01am

    Promsy,

    I'm glad I could helpsmile.png

    Please feel free to contact us if you have any other questions.

    Have a nice day!