Okay
  Public Ticket #2829650
Refund
Closed

Comments

  • Oláhné Korda Veronika started the conversation

    Hi!

    I tried to use the plugin on one of my client, but it seems this is not what i need right now, whoever, it is a realy nice plugin. I just dont need it now, i search for something else. Can you please make a refund?

    Thanks for your help and answer!

    Best wishes, Martin

  • [deleted] replied

    Hi Oláhné,

    thank you for reaching out to ussmile.png

    Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.

    6366610744.png

    If you don't see it, and you're using a screen with width lower than 1600px, you will need to scroll through that screen horizontally to see the button.

    After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

    9137845838.png

    That means that the refund request is successfully submitted, and that you will receive your refund in 5 - 7 business days.