We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello sir,
I don't know why the plugin doesn't work on my website. i have tried with aclean install of wordpress on MAAMP and the same theme : it is OK. Do you know incompatibility with others plug ins for example ?
Thank you for your help
Marine
Hi, Franck,
Could you please create a new ticket under the Amelia category, so we will be able to provide you with premium support?
For that, please go to the https://tmsplugins.ticksy.com/, click on the Submit Ticket button on the top of the page and then choose the Amelia section and enter the purchase code in the field below the first one.
Also, that would be really helpful if you provide us with more details of the issue: is there an error? What exactly doesn't work? That would be even better if you attach a screenshot of the problem.
Best Regards.