We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are having issues on Amelia Calendar. At a certain period, when a fair amount of users (approximately around 100 users) come in to the calendar, some of them are left with the calendar loading for entire minutes. ¿Is there something that is required from my hosting to better handle this requests?
Hi Ricardo!
Thank you so much for reaching out to us
Yes, it would be great if they would be willing to check the server speed and data quantity (how quickly the information is retrieved) - the speed does depend on the amount of data requested, but I would like to make sure we have a direct info from them about the hosting status before suggesting anything.