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  Public Ticket #2829441
SMS Notifications
Closed

Comments

  •  1
    Sean started the conversation
    July 19, 2021 at 4:58pm

    The SMS Notifications are not sending out automatically. We are seeing the queue of SMS History but they are not sending out. How can this be set so they automatically send out? The balance in the account has sufficient funds. A screenshot has been attached showing the SMS History with the queued events not sending. Checking directly with the customer, they confirm that no SMS has been received. Thank you in advance!

  • [deleted] replied
    July 20, 2021 at 1:01pm

    Hi, Sean,

    Sorry to hear that you faced this issue.

    We have changed the server for SMS, and now SMS is using a different server IP address. Most probably the server IP address is blocked on your hosting provider. Can you please ask your hosting provider to whitelist our new IP address 116.203.14.49?

    They can test if it has been blocked if they execute:

    ping smsapi.wpamelia.com

    Hope that will help.

    Best Regards.

  •  1
    Sean replied
    July 21, 2021 at 4:56pm

    Hi Liza,

    Checking on our side we are not seeing any kind of block for the IP 116.203.14.49

    Can you please supply a traceroute report to the server giles.dreamhost.com

    this will help us confirm if there is any block on our side.

    thanks in advance!

  • [deleted] replied
    July 22, 2021 at 2:47pm

    Sean,

    Could you please also provide us with a temporary WP Admin login and SMS account access, so our Engineers will be able to investigate your case? You can post credentials as a private reply to this ticket. 

    Looking forward to hearing from you. 

  •  1
    Sean replied
    July 25, 2021 at 12:07am

    Before that, I'd like to see the traceroute performed. Can you please confirm. Thank you.

  • [deleted] replied
    July 25, 2021 at 7:53am

    Hi Sean,

    thank you for contacting backsmile.png

    I will forward this to our seniors to see if they can provide the traceroute for us.

  •  2,576
    Aleksandar replied
    July 26, 2021 at 10:35am

    Hello Sean

    What happens when you click on the "reload" sign, next to "Queued"?

    We can't check the account without the SID, so can you please tell me which email address is used for SMS Notifications, and provide me with a few numbers that claim no messages were sent to them?

    Remember this is a public ticket, so please make sure to enable the PRIVATE response.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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