Hello! I've been getting this message from my clients regularly about resetting their passwords and accessing their accounts. I have been needing to then go into Wordpress manually to reset their passwords. Can you please help me understand how to fix this issue so that my clients can easily access their accounts? Thank you
Client message:
"I was trying to schedule on the website , to get into my account. It said my password wasn’t correct. I tried to resend password…but the link sent from website did not send me anywhere. "
Please go to Amelia > Notifications, and make sure that a placeholder %customer_panel_url% is in the Customer Panel Access email notification, and that this notification is checked for sending.
You mentioned going into WordPress; this is not connected to the Customer Panel.
If your customers have WordPress Amelia customer role, they receive a reset from WordPress.
If your customers are using Customer Panel this is not related to their WordPress account, and they need to click Forgot Password in the panel in order to reset it or set a new one.
So the issue that I'm seeing is that even though the customer panel URL is set (under Amelia notifications), when the email goes out, the link is not clickable. It's not having any clickable function in the email going out. I don't know how to fix this. I've tried deleting the link and re-entering it but that did not work.
I am attaching a screenshot of the backend to show the link added and then the frontend email to show that there is no link attached.
Have you actually set up a customer panel on your website? You need to have a page with a customer panel shortcode and add this URL in Amelia Settings - Roles settings
Please have a look at our documentation for detailed instructions
Hello! I've been getting this message from my clients regularly about resetting their passwords and accessing their accounts. I have been needing to then go into Wordpress manually to reset their passwords. Can you please help me understand how to fix this issue so that my clients can easily access their accounts? Thank you
Client message:
"I was trying to schedule on the website , to get into my account. It said my password wasn’t correct. I tried to resend password…but the link sent from website did not send me anywhere. "
Hi Amanda,
thank you for reaching out to us
Please go to Amelia > Notifications, and make sure that a placeholder %customer_panel_url% is in the Customer Panel Access email notification, and that this notification is checked for sending.
You mentioned going into WordPress; this is not connected to the Customer Panel.
If your customers have WordPress Amelia customer role, they receive a reset from WordPress.
If your customers are using Customer Panel this is not related to their WordPress account, and they need to click Forgot Password in the panel in order to reset it or set a new one.
Hi Ivana!
So the issue that I'm seeing is that even though the customer panel URL is set (under Amelia notifications), when the email goes out, the link is not clickable. It's not having any clickable function in the email going out. I don't know how to fix this. I've tried deleting the link and re-entering it but that did not work.
I am attaching a screenshot of the backend to show the link added and then the frontend email to show that there is no link attached.
I would also like to note that in the backend if I click the Customer Panel URL it goes to a 404 page not found page
Hi Amanda
Have you actually set up a customer panel on your website? You need to have a page with a customer panel shortcode and add this URL in Amelia Settings - Roles settings
Please have a look at our documentation for detailed instructions
https://wpamelia.com/front-end-customer-panel/