We have a client who has purchased several packages with her trainer and has had no problems until now.  When we view her package from the member panel it shows she has 6 more appointments in her package to schedule.  However, when you click on that package and go forward to schedule those appointments, the package now shows she has zero left to schedule.  

I've looked at the other packages she purchased to make sure we were clicking the right one, and yes, we are selecting the 8 training sessions package.  

No matter how I click on it, select it, or try to add appointments, it won't let us do anything now and shows she has zero available appointments. 

I've also audited her account to verify that she has only used 2 of the sessions she has purchased, so the front end is showing the correct number of 6. 

Since we can't edit, credit, or add appointments as an admin, and the provider can't even see the packages on her employee screen, we are having the client hold off doing anything until we can clear this up so we don't end up with a nightmare of credited or unused appointments to audit later....

So please help us resolve this quickly!