We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2829273
deactivate license + URI
Closed

Comments

  •  2
    Janis Angele started the conversation
    July 19, 2021 at 2:03pm

    Hi

    I've purchased the lifetime license for 3 sites.  I've made the third site on a test-domain http://janisa2.sg-host.com

    I've transferred the site to the domain https://keukensstroo.be and deactivated the testdomain.  But when I'm trying to activate the license on keukensstroo.be, I've got the message that the 3 licenses are taken.

    I also want to make a google calendar sync.  The give URI is still the old test-domain which I can not change?

    URI => http://janisa2.sg-host.com/wp-admin/admin.php?page=wpamelia-employees

    Thanks for your time and help.

    Kr

    Janis

  • [deleted] replied
    July 20, 2021 at 8:14am

    Hi Janis,

    thank you for reaching out to ussmile.png

    Have you completed the deactivation in our Store? Please deactivate that one there, and then go to your current site, and insert the purchase code.

  •  2
    Janis Angele replied
    July 20, 2021 at 11:55am

    Thank You, I deactivated the it in the store, so the plugin is working now, but do you know how I cab change the URI?  


    Thank you

    kr

    Janis

  • [deleted] replied
    July 21, 2021 at 8:37am

    Hi Janis,

    URI can be changed in Amelia > Settings > Integrations > Google; and it also needs to be changed inside the Google Console.


  •  2
    Janis Angele replied
    July 22, 2021 at 7:20am

    Hi Ivana,


    unfortunately, It's not possible to change the URI in the settings of Amelia....

  • [deleted] replied
    July 22, 2021 at 11:17am

    Hi Janis,

    do you have version 4.0.1? We added this option around 3.3. Please make sure that Amelia is up to date; if you do have 4.0.1 then please let me check why URI won't edit.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens and for your Google Console, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.