Hi, Wim,

Thank you for choosing Amelia.

Please make sure that you added these Custom Fields to corresponding Services or/and Events:

If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.

Also, please specify which Custom Fields you are referring to.

Best Regards.

Wim,

I forwarded your case to our Level 2 Support.

We will get back to you at the earliest possible time.

Hi Wim,

We are working on this and we will contact you back on Monday, rest assured.

I wish you a pleasant weekend

Hey Wim

The issue has been resolved on your site.

There's a bug with the new "Load entities on page load" setting in Amelia Settings/Activation. We simply turned it off, and on again, and now the custom fields are shown on the front-end.

This will be fixed with our next update, but in case it happens again (it shouldn't), that's how to solve it.

Sorry for the inconvenience.

Hello Venessa

Please open a new private ticket, provide us with a temporary wp-admin (Administrator) user, and we'll gladly help you there.

You're welcome, Wim

Glad that we could be of assistance!

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

Hello Jay.

Our support agents go through tickets in the order in which they are received. We apologize for the delay, but in the past week we have been getting a lot more tickets, so they take more time to reach every ticket.

Custom Fields are located in Amelia/Custom Fields menu. They need to be assigned to services you want to add them to. If you create new services you will need to edit custom fields in order to assign the existing custom field to the new services.

To add a link to Terms & Conditions, you can use "Checkbox" or "Radio" custom fields. In the custom field you need to add an anchor tag like this:

<a href="https://wpamelia.com/terms-and-conditions/" target="_blank">Terms & Conditions</a>

So this text appears as a hyperlink that opens a new tab (target="_blank") and takes the customers to your Terms & Conditions without them leaving the booking form. So the custom field on the back-end would look like this:

As you can see, we made this radio button a mandatory field, so no one can book an appointment without checking the "I agree" button.

Hi again Jay.

You need to select services and/or events you want to add the custom field to here:

They won't appear in the Customize section, but once you select services and/or events, and you visit the front end booking page, you'll see the custom fields in the last step of the booking procedure.

That could be a conflict with something.

I can see the direct login link for your website in another ticket, so I'll check it out and respond to you there.