On one of our sites (https://www.finbec.ch/ ), when you try to edit a page, we get a wordpress error as attached in the photo. Upon debugging, the error stops when Amelia plugin was deactivated.
It also does not send any error to the log or an email to the wordpress administrator.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
The issue has been resolved. I updated Amelia with a new (unreleased) version (a modification of v4.0.1) that includes some fixes for SEO plugins and the Guzzle library. Whatever it was, it's been resolved, and you can now edit your pages with Amelia turned on.
Please delete cache from your website, and your browser and test.
Please let me know, do you currently have 4.0.1 version? If so, have you purged the cache?
If so, if you don't see anything in the back-end, the issue is related to a conflict with one of the plugins you have installed, or the theme that is currently active. That is - vue.js conflict.
One way to resolve this would be to disable other plugins and try to access Amelia/Customize. If you're able to access it, click on the "Use already loaded vue" slider, enable all other plugins, and delete cache from the website.
If that doesn't work, you'll need to access the wp_options table in your database:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
That returns one row, and you need to edit it:
In the option_value column look for these two settings:
"useWindowVueInAmelia"
"useWindowVueInAmeliaBack"
They are both currently set to true, so you need to change those to false.
When you do that, it should all be working fine. If it doesn't, or you're not comfortable changing this in the database, please provide me a temporary wp-admin user (administrator), and database access credentials (phpMyAdmin or cPanel), and we'll gladly do this for you.
Hi all,
On one of our sites (https://www.finbec.ch/ ), when you try to edit a page, we get a wordpress error as attached in the photo. Upon debugging, the error stops when Amelia plugin was deactivated.
It also does not send any error to the log or an email to the wordpress administrator.
Regards,
Fredrick Okoro
Hi Fredrick,
thank you for reaching out to us
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Daniel
When we go to create a new page we get this error in the console
I forwarded this to our Level 2 to investigate further and help find a cause.
We appreciate your time and patience.
Hey Daniel
The issue has been resolved. I updated Amelia with a new (unreleased) version (a modification of v4.0.1) that includes some fixes for SEO plugins and the Guzzle library. Whatever it was, it's been resolved, and you can now edit your pages with Amelia turned on.
Please delete cache from your website, and your browser and test.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Daniel!
Thank you for the kind reply
Please let me know, do you currently have 4.0.1 version? If so, have you purged the cache?
If so, if you don't see anything in the back-end, the issue is related to a conflict with one of the plugins you have installed, or the theme that is currently active. That is - vue.js conflict.
One way to resolve this would be to disable other plugins and try to access Amelia/Customize. If you're able to access it, click on the "Use already loaded vue" slider, enable all other plugins, and delete cache from the website.
If that doesn't work, you'll need to access the wp_options table in your database:
It is possible that your prefix is not "wp_", but something else, so if that is the case, please look for "your_prefix_options" table.
When you access it, you can search through the column "option_name". Search for the term "amelia_settings":
That returns one row, and you need to edit it:
In the option_value column look for these two settings:
"useWindowVueInAmelia"
"useWindowVueInAmeliaBack"
They are both currently set to true, so you need to change those to false.
When you do that, it should all be working fine. If it doesn't, or you're not comfortable changing this in the database, please provide me a temporary wp-admin user (administrator), and database access credentials (phpMyAdmin or cPanel), and we'll gladly do this for you.