As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello,
I use WordPress in "multisite" mode and it is impossible to update the extension.
How do I proceed?
Thank you for your help.
K.B.
Hi, Kamel,
Thank you for choosing Amelia.
Could you please tell me which configuration do you have: one domain and multiple subdomains or multiple domains?
Also, please note that you should activate Amelia on the Amelia -> Settings -> Activation page with a purchase code in order to update it.
Your purchase code can be found in the email we sent you after the purchase, there you have credentials for the TMS Store, where you can access your purchase code and plugin anytime.
Best Regards.