We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2828857
Zoom Email Link
Closed

Comments

  • Gabi started the conversation
    July 19, 2021 at 6:20am

    Hello,

    I am battling a bit with the ZOOM link in when it sends the confirmation email. 

    The shortcode displays but not the link:

    We are waiting you at %zoom_join_url% on July 21, 2021 3:30 am. 

    The scheduled "test" meetings are showing up in ZOOM.

    Please assist. Thank you.

  • Gabi replied
    July 19, 2021 at 12:49pm

    Hello - I think I got it working...

    It works on it's when inserted but not part of your pre-prepared reply:


    You have successfully scheduled Zoom Ryan Moors appointment with Available Attorney. We are waiting you at %zoom_join_url% on July 22, 2021 2:30 pm

    Join Zoom Meeting


    Thank you for choosing....

  • [deleted] replied
    July 19, 2021 at 8:17pm

    Hi, Gabi,

    Thank you for choosing Amelia.

    Please make sure that you added your Employees as users under your Zoom account and connected their Amelia Employee profiles to their Zoom Users.

    Also, please make sure that the Zoom integration is enabled for all the Services and Events that are being performed online in Service/Event settings.

    And one more thing: please make sure that you book test Appointment/Event for testing Zoom links (they are not being created for test email notifications).

    Looking forward to hearing from you.