Okay
  Public Ticket #2828698
Updating from 3.3-4.01
Closed

Comments

  • Jonah Faigel started the conversation

    I have tried to update the plugin twice and both times crashes my entire site. Is there something I need to do? 

  •  8
    Tania Hiatt replied

    Yep....don't update to 4.01.... 

    It's totally stuffed our site, even after rolling back to 3.3 there's still things missing.

  • [deleted] replied

    Hi there

    Thank you for reaching out to us.

    Please download the full version from our store https://store.tms-plugins.com/login. My suggestion is to update the plugin manually by following these steps:

    1.) Download zip from our store or from the email you received when you purchased the plugin

    2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3.) Delete existing ameliabooking folder.

    4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)

    5.)  Go to WP-admin panel, open Plugins section.

    6.) Deactivate Amelia Plugin, and then activate it again.

    7.) Clear server and browser cache

    ____________________________________________________________________________________________

    If you are on hosting where you are not allowed to access your FTP, then follow these instructions:

    Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.

    1.) Download zip from our store or from the email you received when you purchased the plugin

    2.) Delete Amelia plugin from WordPress' Plugins page

    3) Click on Add new in top left of your Plugins page

    4) Click on Upload plugin in top left of your Plugins page

    5.) Choose the previously downloaded ameliabooking.zip file

    6.) When uploading is done, please Activate Amelia plugin

    7.) Clear server and browser cache.

    Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:

    upload_max_file size, 

    post_max_size,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

    If you have any issues with the latest version please provide us some more information and some screenshots or a screen recording of the issue, a link to the frontend where we can see this behavior, anything that would help us understand the issue and provide you with the best solution.