We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have setup all my service's appointments to be automatically approved once booked. But the past two days, all new appointments are showing up as "pending". Why is that?
Hello Gerardo
Please go to Amelia/Services, and access the service for which you see "Pending" as a status. Go to the Settings tab within the service, and double check if it is saved as "Approved" or "Pending".
If that's correct, go to Amelia Settings/Appointment Settings, and make sure the "Allow booking above maximum capacity" is turned off, and that the "Allow booking below minimum capacity" is turned on.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you so much for the response.
That seemed to have been the trick.
Thanks again for the help
I'm glad it worked for you Gerardo,
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.