I have setup all my service's appointments to be automatically approved once booked. But the past two days, all new appointments are showing up as "pending". Why is that?
Please go to Amelia/Services, and access the service for which you see "Pending" as a status. Go to the Settings tab within the service, and double check if it is saved as "Approved" or "Pending".
If that's correct, go to Amelia Settings/Appointment Settings, and make sure the "Allow booking above maximum capacity" is turned off, and that the "Allow booking below minimum capacity" is turned on.
Hello,
I have setup all my service's appointments to be automatically approved once booked. But the past two days, all new appointments are showing up as "pending". Why is that?
Hello Gerardo
Please go to Amelia/Services, and access the service for which you see "Pending" as a status. Go to the Settings tab within the service, and double check if it is saved as "Approved" or "Pending".
If that's correct, go to Amelia Settings/Appointment Settings, and make sure the "Allow booking above maximum capacity" is turned off, and that the "Allow booking below minimum capacity" is turned on.
Kind Regards,
Aleksandar Vuković
[email protected]
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Thank you so much for the response.
That seemed to have been the trick.
Thanks again for the help
I'm glad it worked for you Gerardo,
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.