We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Just curious
these info would get auto populated if the user is already logged?
or he/she needs to type in again?
Thank you
Hey Rohan
You need to enable "Check customer's name for existing email when booking" in Amelia Settings/Roles/Customer, and when they're logged in, those details will be pre-populated, and non-changeable.
If you want your users to also receive a WordPress user role, you can enable "Automatically create Amelia Customer user". If you don't want that, they would need to log into Amelia's Customer Panel.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thank you for the info.
Is there a way to check this feature (pre-populated login details for logged in user) from the demo?
Please let me know
Thank you
Rohan
OK. I found where I can test this out and carried out the test and I would like to report a bug which I believe it's a show stopper but for you to decide.
Step 1 : Go to https://consultant.wpamelia.com/catalog/
Step 2 : Choose Financial Consulting
Step 3 : Audit and assurance
Step 4 : Choose Aaron David
Step 5 : Choose any avaialble date and time (30th July 9am) > Click 'Continue'
Step 6 : You will see First name and Last name and emails are all empty (although "Check customer's name for existing email when booking" in Amelia Settings/Roles/Customer is enabled)
With my limitted knowledge, I see some patterns of this issue happening. As long as the service (category) / employee has a dropdown selection, the current user fields didn't get populated somehow.
Can you please take a look further?
Thank you
Please disregard the earlier request. I think you have pointed to the wrong backend.
https://consultant.wpamelia.com/ for frontend but
https://consultant.wpamelia.com/wp-admin is not the backend.. (not accessible)
Hi Rohan,
thank you for the kind reply
Here is the link to the backend demo; you can test this out here, but it is the safest way to go to test it live.
You can download Amelia Lite and try there.