We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
If you add an appointment and try to search for a client but get no data returned, it doesn't add the option again to add a new client. You have to close the window and do the whole thing.
Hi Mikey,
thank you for reaching out
Can you give me a bit more details so that I can test it?
You add a new appointment with one of the existing clients or you create a new client while making this appointment? Do you save the appointment fully?
Hallo Ivana,
So what I do is press "add appointment" on the calendar view. Then the system will first ask me to chose I client so I press the field and it shows the "+ add new client" option and then a view names alphabetically. So then I search for e.g. "james", but the system can't find any client named James in the DB. So it shows an "no data" string. So because James doesn't exist, I want to create a new client for this James person. The problem is when I clear the field the system doesn't show a dropdown anymore with the "+ add new client" option and then a view names alphabetically. So I have to close the window now. Press the "add appointment" button again and just now I'm able to use the "+ add new client" option again. Hope this made my issue more clear!
Hi Mikey
Thank you for clarifying, we can see what you are referring to. I will forward this to our Level 2 to investigate further. We will get back to you as soon as we have some more information.
Thank you for your time and patience.
Hey Mikey
This is a bug on our end, and it will be fixed. We apologize for the inconvenience!
I just spoke with our developers, and they said they'll try to squeeze it in the next update which is scheduled to be released within the next 2 weeks.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for the fast response and upcomming fix!
You're welcome, Mikey
Glad I could be of assistance.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables