We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2827428
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Comments

  •  4
    Sara Beltran started the conversation
    July 16, 2021 at 11:19am

    We been dealing with this since ever. It never work and cause as so much trouble. The time before booking is not working. We offer delivery services and we need 1:30h in advance to know the booking. Now the clients can book 30 min in advance and we arribe late at the booking. It's so annoying because no one could help as. Please is so important to fix this. 

  • [deleted] replied
    July 17, 2021 at 3:55pm

    Hi Sara

    Thank you for reaching out to us.

    Could you please confirm you have updated Amelia to 4.0.1? Also please check if there are any services that have this option manually adjusted as it would override what you have set in General Settings.

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  •  4
    Sara Beltran replied
    July 28, 2021 at 9:26am

    we have everyhing right but it doesnt work.  I dont understand

  • [deleted] replied
    July 28, 2021 at 1:13pm

    Hi Sara,

    thank you for contacting backsmile.png

    Can we check the setup for you then?

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.