As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi, my subscription expired today and I purchased a new one, however I am unable to update the purchase code in Amelia. Can you assist?
Hi Dylan,
thank you for reaching out to us
Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Manage Domains/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.
Deactivate your domain there, then go back to the WordPress backend, to Amelia > Settings > Activation and enter the new purchase code to activate it.