We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I can't display the last created services and the rotating icon keeps on rotating. I had more services, but deleted a couple. Now I have at least 8 services, but in the searchdisplay, only 4 show. I tested thoroughly with the shortcodes, but that didn't help. Deactived and actived after updates, cleared al cache, but no result.
I attach an 2 .png files of wp_amelia_service table. I circled where I have second thoughts about, but that is not up to me. Simply, it doesn't work.
I see that even with an earlier view which had a number in the position field, didn't show eighter. That where al numbers higher than you see in the sent files.
Hope you can help. This frustrates a lot.
Thanks in advance, Wim
Hi, Wim,
Thank you for choosing Amelia.
Could you please make sure that these Services were assigned to at least one Employee, and that they were added to the Employee's Working hours as well (if you had added the previous Services to Employees' working hours)?
If that doesn't help, please provide us with temporary WP Admin access, so we will be able to look into the issue from the inside. Also, please specify which Services you are referring to.
Best Regards.
Hi Liza,
Thx for your help. Seems that I forgot/didn't realized myself to add to the employee's working hours. The rest was done as should. Amelia is really nice, but a little complicated with so much settings in different places.
But it works again, that's important.
Warm Regards,
Wim
Wim,
Thank you for letting us know.
Yes, we are trying to keep Amelia simple, but our users request more and more features, therefore we are always balancing between simplicity and functionality. And sometimes it results in easy things become complicated.
Please let us know if you have any other questions and we will gladly help you out.
Best Regards.