If you want your Customer to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placeholder in Appointment Approver, Appointment Pending or Event Booked email notification (not in the Customer Panel Access notification since this one is made for the password change).
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP. Only then the links and the Panel itself will work correctly.
customer did not get login detail email once booked for event.
they are able to recieve booked email but not login detail email
Hi, Mas,
Thank you for choosing Amelia.
Could you please clarify how your Customers are supposed to log in to their profiles: on the WP back-end or on the front-end Customer panel?
Looking forward to hearing from you.
customer will need to login from frontend to check on their bookings.
Mas,
Thank you for the clarification.
If you want your Customer to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placeholder in Appointment Approver, Appointment Pending or Event Booked email notification (not in the Customer Panel Access notification since this one is made for the password change).
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP. Only then the links and the Panel itself will work correctly.
Best Regards.