We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2826246
Amelia Notifications
Closed

Comments

  • Gerardo Camorlinga started the conversation
    July 15, 2021 at 4:37am

    Hello,

    I believe there is a bug with Amelia->Notifications admin page. Everytime I try to edit, for example the Approved Notifcation email text, the whole textarea turns blank and I lose everything that was there before. It makes it frustrating to have to retype the notification text from a blank space. I have tried refreshing the page. Activating and deactivating the plugin. But everytime I click inside the notification textarea all the the text that was there disappears. 

    I would appreciate some help.

    I am using Chrome version: 

    Google Chrome

    Version 91.0.4472.106 (Official Build) (x86_64)

    on MacOs. I'll attach the info.

  • [deleted] replied
    July 15, 2021 at 10:39pm

    Hi, Gerardo,

    Thank you for choosing Amelia.

    Do you use Grammarly or any other grammar checking tool (WP Plugin or browser add-on)? In most cases, this issue with disappearing notification templates is related to this kind of tools. So, please, deactivate Grammarly (or any similar add-on), reload the Notifications page, and see if the issue was resolved.

    If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.

    Best Regards. 

  • Gerardo Camorlinga replied
    July 17, 2021 at 5:25am

    Hello,

    The Grammarly extension was causing the problem. I disabled it and it is working fine now. Thank you so much!

  • [deleted] replied
    July 18, 2021 at 2:10pm

    You are most welcomesmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day!