I believe there is a bug with Amelia->Notifications admin page. Everytime I try to edit, for example the Approved Notifcation email text, the whole textarea turns blank and I lose everything that was there before. It makes it frustrating to have to retype the notification text from a blank space. I have tried refreshing the page. Activating and deactivating the plugin. But everytime I click inside the notification textarea all the the text that was there disappears.
Do you use Grammarly or any other grammar checking tool (WP Plugin or browser add-on)? In most cases, this issue with disappearing notification templates is related to this kind of tools. So, please, deactivate Grammarly (or any similar add-on), reload the Notifications page, and see if the issue was resolved.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Hello,
I believe there is a bug with Amelia->Notifications admin page. Everytime I try to edit, for example the Approved Notifcation email text, the whole textarea turns blank and I lose everything that was there before. It makes it frustrating to have to retype the notification text from a blank space. I have tried refreshing the page. Activating and deactivating the plugin. But everytime I click inside the notification textarea all the the text that was there disappears.
I would appreciate some help.
I am using Chrome version:
Google Chrome
Version 91.0.4472.106 (Official Build) (x86_64)
on MacOs. I'll attach the info.
Hi, Gerardo,
Thank you for choosing Amelia.
Do you use Grammarly or any other grammar checking tool (WP Plugin or browser add-on)? In most cases, this issue with disappearing notification templates is related to this kind of tools. So, please, deactivate Grammarly (or any similar add-on), reload the Notifications page, and see if the issue was resolved.
If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.
Best Regards.
Hello,
The Grammarly extension was causing the problem. I disabled it and it is working fine now. Thank you so much!
You are most welcome
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!