Wow, another update fail (this time not losing employee info as in v3.2)!
After installing this v4 (from v3.3), I go to the booking page on the website, select my service, click continue and get the service dropdown box again with nothing else. Can't move on, stuck on the page. I did everything the update needs, cleared cache, etc.
What happened, your updates used to be error-free? I see people are also having the same issue.
I used to love this plugin, but I'm getting increasingly frustrated by the updates not working.
Load Entities on page load didn't help (whatever that is).
In the end, I tried to roll back to a previous site backup as I couldn't be bothered with spending more time with this, however, the roll-back didn't fix it. I should have tested first on the staging site but didn't this one time.
My booking system is now off-line until the fix.
Annoyed at the time I'm wasting with this. Come on guys, get your updates to work.
We are sorry to hear that and we apologize for the inconvenience. Could you please send us a link to the page where this happens so we can investigate this further?
Um, I am aware Guzzle became outdated a month ago yet you still have this v4.01 out. Does anybody at TMS or the Amelia developers actually keep a check on it? Don't you know how many businesses rely on your software? Of course you do.
Also, why does your software have no backwards compatibility or robustness built-in and again, why isn't someone actually checking that updates remain working with other updates?
Finally, after spending time on the last failed update v3.2, I don't have time again to work on this failed update, so I'll have to wait on the fix to be released. I hope that doesn't break something else and that it works.
It really is no way to run a business and your company really needs to get their act together or lose customers.
We don't provide live Support at the moment, unfortunately, therefore waiting time can last up to one day. We are responding to the tickets in the order they were submitted, no matter if they are public or private (since it's one queue).
It can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next update.
At the moment the issue can be resolved by re-installing Amelia from the file that has a fix (please see the attachment).
Thus, please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation. And then follow the steps below:
1) Download the zip folder
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
To be honest I was hoping for understanding. Our entire team is doing their best to keep Amelia up to date with our customers' requirements, and that means constantly developing the code and adding new features.
Since Amelia is already a complex plugin and there are a lot of options that you can mix and match to organize it to suit your business in the best possible way you can image how much coding stands behind it and how much code is constantly being executed. Each update has been tested before released but there is no way to guarantee it will work perfectly in combination with everything else one might have on his website, because the combinations are endless, but we are on constant lookout for possible issues so we can promptly release a fix, which I can see my colleague has already provided you.
I am really sad to see you are not 100% satisfied with our service but I can assure you we are taking all your comments into consideration and as a motivation for improvement.
The updates used to be OK. The last update fixed the bug of the previous, so maybe some understanding (and some more reliability from TMS) for people trying as hard as they can in these times and relying on your updates to be working, and to have the update pulled in good time when bugs causing the booking system to fail are found. That way at least others don't find themselves in the situation where their booking system is sitting on their website not working and losing potential customers. Furthermore, the time I've wasted in trying to get it to work due to the bugs is time I'll not get back and is a loss of revenue.
Frankly, I'd rather have a stable working version than new features or 'improvements' if the update kills the system.
Anyway, do you know when the fix will be out as the booking system is still offline?
Thank you, yes I had tried that and now I've used the zip you attached and I still see the same bug. All cache cleared and everything followed as required.
Can you tell me when the fix will be out please, as the Amilia booking remains offline as a result of the bug?
Can you please provide me a temporary WP-admin (administrator) user for your site where this happens and a link to the front end where we can test this behavior, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We first need to find the cause of the issue so we can release a fix.
I am afraid we won't be able to provide you with a fix if we don't know what is wrong, since the solutions we already provided didn't help. For that we will need to at least inspect the page where you are experiencing this issue.
The only other thing I can suggest without taking a look at the problem is going to Amelia > Settings > Activation and activate the slider Load Entities on page load and see if this will change anything.
Unfortunately, we can't say why some pages aren't working without accessing your website.
The updates applied to the file we sent you will be included in the next update. There could be an issue with the database, with some user you have, with the mixed configurations, and so on, and there's no way to tell what happened on your site without accessing it.
If you can't provide us with a temporary wp-admin (administrator) user, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Just make sure to respond in a Private response, as this is a public ticket.
Wow, another update fail (this time not losing employee info as in v3.2)!
After installing this v4 (from v3.3), I go to the booking page on the website, select my service, click continue and get the service dropdown box again with nothing else. Can't move on, stuck on the page. I did everything the update needs, cleared cache, etc.
What happened, your updates used to be error-free? I see people are also having the same issue.
I used to love this plugin, but I'm getting increasingly frustrated by the updates not working.
Load Entities on page load didn't help (whatever that is).
In the end, I tried to roll back to a previous site backup as I couldn't be bothered with spending more time with this, however, the roll-back didn't fix it. I should have tested first on the staging site but didn't this one time.
My booking system is now off-line until the fix.
Annoyed at the time I'm wasting with this. Come on guys, get your updates to work.
Hi PC
We are sorry to hear that and we apologize for the inconvenience. Could you please send us a link to the page where this happens so we can investigate this further?
Thank you, but I had a reply privately (below).
Um, I am aware Guzzle became outdated a month ago yet you still have this v4.01 out. Does anybody at TMS or the Amelia developers actually keep a check on it? Don't you know how many businesses rely on your software? Of course you do.
Also, why does your software have no backwards compatibility or robustness built-in and again, why isn't someone actually checking that updates remain working with other updates?
Finally, after spending time on the last failed update v3.2, I don't have time again to work on this failed update, so I'll have to wait on the fix to be released. I hope that doesn't break something else and that it works.
It really is no way to run a business and your company really needs to get their act together or lose customers.
snip >>>
Liza replied14 hours ago
Good day,
Sorry for the delay.
We don't provide live Support at the moment, unfortunately, therefore waiting time can last up to one day. We are responding to the tickets in the order they were submitted, no matter if they are public or private (since it's one queue).
It can be related to the outdated Guzzle version that was used in Amelia. Our developers are aware of this issue, and they will add a fix to the next update.
At the moment the issue can be resolved by re-installing Amelia from the file that has a fix (please see the attachment).
Thus, please check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation. And then follow the steps below:
1) Download the zip folder
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
Looking forward to hearing from you.
You are most welcome, I am glad to see you received assistance.
Since this is a duplicate ticket I will close it then and you can continue the thread on the already replied ticket.
Thank you for understanding.
Thank you for me understanding?
Hi PC
To be honest I was hoping for understanding. Our entire team is doing their best to keep Amelia up to date with our customers' requirements, and that means constantly developing the code and adding new features.
Since Amelia is already a complex plugin and there are a lot of options that you can mix and match to organize it to suit your business in the best possible way you can image how much coding stands behind it and how much code is constantly being executed. Each update has been tested before released but there is no way to guarantee it will work perfectly in combination with everything else one might have on his website, because the combinations are endless, but we are on constant lookout for possible issues so we can promptly release a fix, which I can see my colleague has already provided you.
I am really sad to see you are not 100% satisfied with our service but I can assure you we are taking all your comments into consideration and as a motivation for improvement.
The updates used to be OK. The last update fixed the bug of the previous, so maybe some understanding (and some more reliability from TMS) for people trying as hard as they can in these times and relying on your updates to be working, and to have the update pulled in good time when bugs causing the booking system to fail are found. That way at least others don't find themselves in the situation where their booking system is sitting on their website not working and losing potential customers. Furthermore, the time I've wasted in trying to get it to work due to the bugs is time I'll not get back and is a loss of revenue.
Frankly, I'd rather have a stable working version than new features or 'improvements' if the update kills the system.
Anyway, do you know when the fix will be out as the booking system is still offline?
Hi PC
Have you tried the fix my colleague sent you before? I will attach the file here once again in case you can't locate it
Thank you, yes I had tried that and now I've used the zip you attached and I still see the same bug. All cache cleared and everything followed as required.
Can you tell me when the fix will be out please, as the Amilia booking remains offline as a result of the bug?
Hi PC
Thank you for confirming that.
Can you please provide me a temporary WP-admin (administrator) user for your site where this happens and a link to the front end where we can test this behavior, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
We first need to find the cause of the issue so we can release a fix.
I am afraid we won't be able to provide you with a fix if we don't know what is wrong, since the solutions we already provided didn't help. For that we will need to at least inspect the page where you are experiencing this issue.
The only other thing I can suggest without taking a look at the problem is going to Amelia > Settings > Activation and activate the slider Load Entities on page load and see if this will change anything.
Hi PC
Let me forward this to our Level 2 they might be able to assist further.
We appreciate your time and patience.
Hi there,
thank you for the kind reply!
We are working on this and we will contact you back on Monday, rest assured.
I wish you a pleasant weekend
Hello,
I didn't hear anything on Monday, any progress on this as I need to adjust the coupon?
Thank you.
Hello there.
Unfortunately, we can't say why some pages aren't working without accessing your website.
The updates applied to the file we sent you will be included in the next update. There could be an issue with the database, with some user you have, with the mixed configurations, and so on, and there's no way to tell what happened on your site without accessing it.
If you can't provide us with a temporary wp-admin (administrator) user, can you clone your website?
If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.
Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.
Just make sure to respond in a Private response, as this is a public ticket.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I'm glad to hear that it's working PC.
Please let us know if you run into any further issues with the plugin (I hope there won't be any).
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables