We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2825500
Cancellation of renewals
Closed

Comments

  • Giorgio started the conversation

    Hi, guys, I'm not using your plugin. Can you please deactivate the automatic renewals?


    Thanks


    Giorgio

  • [deleted] replied

    Hi Giorgio,

    thank you for reaching out!smile.png

    You had 2 licences, Pro and Basic.

    Pro was cancelled, but Basic will renew in December - can we cancel that one as well?

    I would not bother you, but when there are multiple licences we need to make sure.

  • Giorgio replied

    Yes Ivana, please, let's cancel even the Basic one.

    Regards

    Giorgio

  • [deleted] replied

    Thank you Giorgio,

    I have requested that one to be canceled as wellsmile.png

    I wish you a great day!