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Okay
  Public Ticket #2825205
Help with double bookings
Closed

Comments

  • Caleb started the conversation
    July 13, 2021 at 9:40pm

    Hi, ever since version 3.0.0, my client has had issues with double bookings on his site. It's weird because the slots don't seem to show up as available until a few hours before the booking starts. I'm in New Zealand, which is 12 hours ahead of UTC, so I'm wondering whether there's an issue with timezones. I've basically had to freeze at v2.9.1, but now the SMS notifications aren't working. 

    I tried upgrading to 4.0.1 last night and checked the slots weren't available for me, but got a call from him this morning saying that a bunch of his slots had been double booked overnight, and his non-working hours had also been ignored. How can this happen?

    My client is very frustrated. Can you help?

    Thanks

  • [deleted] replied
    July 14, 2021 at 9:46pm

    Hi, Caleb,

    Thank you for choosing Amelia.

    Please make sure that the WP time zone is set to the City and not to the UTC format. I doubt that can be the reason, but it's better to check anyway.

    Regarding the double-bookings: please check if the "Allow booking above maximum capacity" and "Allow booking below minimum capacity" options are disabled in Amelia -> Settings -> Appointments. If they are enabled, then Customers will be able to book the same time slots multiple times.

    If that doesn't help, please provide us with a temporary WP Admin login, so we will be able to look into the issue from the inside.

    Best Regards.

  •  1
    David Wilson replied
    December 8, 2021 at 4:20am

    Hey Caleb,

    Do you ever get a fix for this? It's happening to our client and it's causing chaos for them.

    Any insight while I'm awaiting a reply from support would be greatly appreciated.

    Cheers

  •  2,576
    Aleksandar replied
    December 10, 2021 at 12:29am

    Hello David

    Caleb never responded to this, so we can't say if the issue he faced is the same that you're facing on your site.

    I just responded to the other ticket you have open, so please respond there.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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