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  Public Ticket #2824571
double e-mail ( Amelia + outlook)
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  • Newman started the conversation

    Hello, 

    I need help  about a problem of email sent to my customers. 

    When an appointement is schedule, they are receiving the mail from amelia and a email from outlook calendar ( as an invitation). I've been looking for  solution but nothing is working... 

    how can I solve this problem ? 


    and is there a way to see who took the appointement on my outlook calendar , and also the starting hour , whithout needing to click on the block? ( I'm seeing only me ( as the employee) and the name of the appointement - both are not very usefull to me... )

  • [deleted] replied

    Hi, Newman,

    Thank you for choosing Amelia.

    1. You can open the Amelia Settings -> Integrations -> Outlook Calendar page and disable the "Add Event's Attendees" slider, and there will be no more Outlook emails sent, only Amelia ones.

    2. Please add the placeholders for the details that you want to see in the Outlook event description to the Event Title and Event Description fields in Amelia -> Integrations -> Outlook, for example:

    3385805615.png

    Best Regards. 

  • Newman replied

    Thanks for the answer.  

    every thing is perfectly working  ...thank you for helping me !


  • [deleted] replied

    Newman,

    I'm glad I could helpsmile.png

    Please feel free to contact us if you have any other questions.

    Best Regards.