We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2824571
double e-mail ( Amelia + outlook)
Closed

Comments

  • Newman started the conversation
    July 13, 2021 at 8:25am

    Hello, 

    I need help  about a problem of email sent to my customers. 

    When an appointement is schedule, they are receiving the mail from amelia and a email from outlook calendar ( as an invitation). I've been looking for  solution but nothing is working... 

    how can I solve this problem ? 


    and is there a way to see who took the appointement on my outlook calendar , and also the starting hour , whithout needing to click on the block? ( I'm seeing only me ( as the employee) and the name of the appointement - both are not very usefull to me... )

  • [deleted] replied
    July 14, 2021 at 10:03am

    Hi, Newman,

    Thank you for choosing Amelia.

    1. You can open the Amelia Settings -> Integrations -> Outlook Calendar page and disable the "Add Event's Attendees" slider, and there will be no more Outlook emails sent, only Amelia ones.

    2. Please add the placeholders for the details that you want to see in the Outlook event description to the Event Title and Event Description fields in Amelia -> Integrations -> Outlook, for example:

    3385805615.png

    Best Regards. 

  • Newman replied
    July 16, 2021 at 4:56am

    Thanks for the answer.  

    every thing is perfectly working  ...thank you for helping me !


  • [deleted] replied
    July 16, 2021 at 9:27pm

    Newman,

    I'm glad I could helpsmile.png

    Please feel free to contact us if you have any other questions.

    Best Regards.